Baby Bloom, Sydney — Legal & Contact Information

1. About Baby Bloom, Sydney

Baby Bloom, Sydney is a childcare technology platform that connects families with qualified childcare professionals across New South Wales, Australia. The platform provides a facilitated introduction service (matchmaking and babysitting) and an optional post-hire EdTech SaaS subscription.

Baby Bloom, Sydney is not an employer, employment agency, or recruitment agency. We operate as a technology-enabled facilitator under a Product-Led Growth model. All employment relationships are formed directly between Clients and Childcare Professionals.

2. Business Details

3. Contact Information

4. Privacy & Data Enquiries

For requests relating to access, correction, or deletion of your personal information under the Australian Privacy Principles:

• Privacy enquiries: compliance@babybloomsydney.com.au (preferred) or contact@babybloomsydney.com.au
• Subject line: “Privacy Request — [Your Name]” (required for us to prioritize and track your request)
• Email: compliance@babybloomsydney.com.au (preferred for privacy enquiries)
• Response time: Acknowledgement within 5 business days of receipt; resolution within 30 days of receipt (not from acknowledgement)

Example calculation:

• Request received: Monday, 14 March 2026
• Acknowledgement sent: Friday, 18 March 2026 (5 business days)
• Response deadline: Friday, 11 April 2026 (30 days from receipt, not from acknowledgement)

Privacy Complaints to OAIC

If you believe Baby Bloom has breached the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Email: enquiries@oaic.gov.au
• Phone: 1300 363 424
• Postal address: Level 3, 175 Pitt Street, Sydney NSW 2000

What to include in your complaint:

• Your name and contact details
• Description of how Baby Bloom handled your personal information
• Which Australian Privacy Principle(s) you believe were breached (e.g., “APP 1 — collection without consent”)
• What harm or loss you suffered (if any)
• What outcome you are seeking (e.g., correction of data, compensation)

Response from OAIC:

• The OAIC will assess your complaint and may investigate
• If the OAIC finds a breach, it can recommend changes and award compensation up to $4,500 (or more if pursued in court)
• The OAIC process is free and independent of Baby Bloom

Note: Before complaining to the OAIC, you should first lodge a complaint with Baby Bloom (see Section 5 — Complaints). The OAIC prefers disputes to be resolved internally first.

5. Complaints & Disputes

Internal Complaint Process

If you have a complaint about the Platform or our services:

1. Step 1: Email contact@babybloomsydney.com.au or compliance@babybloomsydney.com.au with the subject line “Complaint — [Brief Description]”
2. Step 2: We will acknowledge your complaint within 5 business days
3. Step 3: We will investigate and provide a written response within 14 business days
4. Step 4: If your complaint is resolved to your satisfaction, the matter is closed

External Dispute Resolution (ACL Compliance)

If you are not satisfied with Baby Bloom's response or the complaint is not resolved, you have the right to access an external, independent dispute resolution scheme:

For disputes under $10,000:

• NSW Civil and Administrative Tribunal (NCAT)
  • Website: www.ncat.nsw.gov.au
  • Phone: 1300 006 228
  • NCAT can hear complaints about consumer rights and can award compensation

For privacy complaints:

• Office of the Australian Information Commissioner (OAIC)
  • Website: www.oaic.gov.au
  • Email: enquiries@oaic.gov.au
  • Phone: 1300 363 424
  • The OAIC can investigate privacy breaches and award compensation for loss or damage

For broader consumer law concerns:

• Australian Competition and Consumer Commission (ACCC)
  • Website: www.accc.gov.au
  • Lodge a complaint at www.accc.gov.au/contact-us

For consumer rights in NSW:

• NSW Fair Trading
  • Website: www.fairtrading.nsw.gov.au
  • Phone: 13 32 20

Baby Bloom's Commitment:

We will cooperate fully with any external dispute resolution investigation and provide requested information promptly.

Note on Timelines:

External bodies may take longer than 14 days to resolve disputes. See each body's website for timeframes.

6. Legal Documents

The following legal documents govern your use of the Baby Bloom platform. All documents are available for review at any time.

For Clients (Parents & Families)

For Childcare Professionals (Nannies)

7. Reporting

IMMEDIATE Child Safety Concern?

Do NOT wait. Call immediately:

• 000 for immediate danger (child is injured, in active danger, or being harmed NOW)
• NSW Child Protection Helpline: 132 111 for concerns about a child's safety, welfare, or wellbeing
  • You do not need to report through Baby Bloom first — you can report directly to authorities

Report Through Baby Bloom

If you want to also report through Baby Bloom (for platform records), use:

• In-app: Use the “Report Concern” function in your dashboard
• Email: contact@babybloomsydney.com.au with the subject line “URGENT — Child Safety”

Important: Your direct report to 000 or 132 111 does NOT require Baby Bloom's involvement. If a child is at risk, contact authorities directly and immediately.

Platform Safety & Misconduct

To report misconduct, inappropriate behaviour, or a safety concern relating to a platform user:

• In-app: Use the Incident & Accident Report form available in your dashboard
• Email: contact@babybloomsydney.com.au with the subject line “Safety Report — [Brief Description]”

Online Safety (eSafety Commissioner)

If you believe content on Baby Bloom (messages, posts, photos) is harmful or violates online safety laws (e.g., cyberbullying, image-based abuse, adult content involving minors), you can report to the eSafety Commissioner:

• Website: www.esafety.gov.au
• The eSafety Commissioner can investigate and require content to be removed
• Examples of reportable content: harassment, bullying, image-based abuse, harmful content involving minors

8. External Regulators & Resources

9. Spam Act 2003 — Sender Identification

This page serves as the sender identification record for all commercial electronic messages sent by Baby Bloom, Sydney, in compliance with the Spam Act 2003 (Cth). All commercial emails sent by Baby Bloom include:

• The sender's name (Baby Bloom, Sydney)
• The sender's ABN (17 463 812 867)
• A link to this page for full contact details and physical address
• A functional unsubscribe mechanism

Note: All commercial emails sent by Baby Bloom include a link to this page as required by the Spam Act 2003 (Cth). This satisfies our obligation to provide you with the sender's identity and contact information in every marketing email.

10. Accessibility

Commitment: Baby Bloom is committed to providing an accessible website for all users, including those with disabilities.

Standards Compliance: This website aims to conform to WCAG 2.1 Level AA (Web Content Accessibility Guidelines).

Accessibility Features:

• Text alternatives for images
• Keyboard navigation
• High color contrast
• Readable fonts and resizable text
• Clear document structure and headings

Request Alternative Formats:

If you have difficulty accessing any of our legal documents or features, or require them in an alternative format (large print, Braille, audio, plain language), please contact us:

• Email: contact@babybloomsydney.com.au
• Subject: “Accessibility Request”
• We will make reasonable efforts to accommodate your request within 5 business days

Accessibility Issues:

If you identify an accessibility issue on this website, please report it to us immediately so we can fix it. Email: contact@babybloomsydney.com.au

Baby Bloom, Sydney | ABN: 17 463 812 867 | contact@babybloomsydney.com.au | support@babybloomsydney.com.au | compliance@babybloomsydney.com.au | https://babybloomsydney.com.au | Office hours: Monday-Friday, 9am-5pm AEDT